Terms of Service
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Customer: Any individual placing an order through the Claire’s Wardrobe website for personal use.
Agreement: The contract formed between the customer and Claire’s Wardrobe once an order is placed and payment is confirmed.
Products: All items offered for sale through the Claire’s Wardrobe online store.
Withdrawal Period: The period during which a customer may request a return in accordance with our Return & Refund Policy.
Article 2 – Business Information
Store Name: Claire’s Wardrobe
Customer Support Email: info@clairewardrobe.com
Claire’s Wardrobe operates as an online retail store offering products to customers within the United Kingdom.
Article 3 – Applicability
These Terms of Service apply to all offers, orders, and agreements made through the Claire’s Wardrobe website.
By placing an order on our website, you confirm that you have read, understood, and accepted these Terms of Service.
The most current version of these Terms is always available on our website.
Article 4 – Offers and Pricing
All products displayed on our website are offered subject to availability.
Prices are shown in GBP (£) and reflect the product price displayed at the time of purchase.
Claire’s Wardrobe reserves the right to update prices, product descriptions, or availability at any time without prior notice.
In the event of pricing errors, product description inaccuracies, or technical issues, Claire’s Wardrobe reserves the right to cancel or refuse orders placed under incorrect conditions.
Article 5 – Orders and Agreement
An agreement between the customer and Claire’s Wardrobe is formed once an order has been placed and payment has been successfully processed.
After payment confirmation, orders are prepared for shipment.
Order cancellations cannot be guaranteed once processing has begun. If an order has already been shipped, customers may submit a return request after delivery in accordance with our Return & Refund Policy.
Claire’s Wardrobe reserves the right to cancel or refuse any order if fraudulent, unauthorised, or suspicious activity is suspected.
Article 6 – Payments
All payments on the Claire’s Wardrobe website are processed securely through trusted third party payment providers.
By completing a purchase, the customer confirms that they are authorised to use the selected payment method.
Claire’s Wardrobe reserves the right to refuse or cancel orders where payment authorisation fails or fraudulent activity is suspected.
Article 7 – Returns and Withdrawal
Customers may request a return within the timeframe described in our Return & Refund Policy.
Returned items must meet the eligibility requirements outlined in that policy.
Return shipping costs are the responsibility of the customer unless stated otherwise.
Article 8 – Refunds
Refunds are issued after returned items have been received and inspected.
Refunds are processed using the original payment method where possible.
Claire’s Wardrobe reserves the right to refuse refunds for items that do not meet the conditions outlined in our Return & Refund Policy.
Article 9 – Shipping and Delivery
Shipping and delivery timeframes are outlined in our Shipping Policy.
Delivery times displayed on our website are estimates and may vary depending on location, courier conditions, or other external factors.
Claire’s Wardrobe is not responsible for delays caused by couriers, customs procedures, or circumstances beyond our control.
If a package is returned due to an incorrect shipping address provided by the customer, or because it was refused or unclaimed, additional shipping costs may apply.
Article 10 – Product Accuracy
We aim to present our products as accurately as possible.
However, minor variations in colour, fit, or appearance may occur due to screen settings, lighting conditions, or manufacturing differences.
If a product arrives damaged or defective, customers should contact us as soon as possible so we can assist.
Article 11 – Intellectual Property
All content on the Claire’s Wardrobe website, including images, graphics, logos, product descriptions, and written content, is the property of Claire’s Wardrobe.
This content may not be copied, reproduced, distributed, or used without prior written permission.
Article 12 – Complaints
If you have a complaint regarding an order or our services, please contact us via email:
We aim to review and respond to complaints within a reasonable timeframe.
Article 13 – Liability
Claire’s Wardrobe is not liable for indirect or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.
Nothing in these Terms limits your statutory consumer rights under UK law.
Article 14 – Governing Law
These Terms of Service are governed by the laws of England and Wales.
Article 15 – Changes to These Terms
Claire’s Wardrobe reserves the right to update or amend these Terms of Service at any time.
Any changes will take effect once the updated version is published on the website.
Contact
If you have any questions about these Terms of Service, please contact:
Claire's Wardrobe
info@clairewardrobe.com